Terms & Conditions

Last Updated: November 2025

Welcome to Shruka. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order or using our services.

Company Information

This website is owned and operated by Shruti Sharma, operating under the registered trade name “SHRUKA”.

Business Details

Business Name: SHRUKA

Owner: Shruti Sharma

Business Type: Handmade Bags, Tote Bags, Denim Bags, Pouches & Fashion Accessories

Website: www.shruka.com

Email: shrukaofficial@gmail.com

GSTIN: 02ODUPS3374A1Z6

Registered Address

SHRUKA
Block C, Shiva Colony
Taruwala, Paonta Sahib
District Sirmaur
Himachal Pradesh – 173025
India

Customer Support

For any questions regarding orders, products, shipping, exchanges, or general inquiries, please contact us:

Email: shrukaofficial@gmail.com
WhatsApp: 8091063306

We aim to respond to all customer queries within 24–48 business hours.

General

Shruka is an online store that offers handcrafted bags, tote bags, denim bags, pouches, and lifestyle accessories.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.

Products & Product Information

All products displayed on Shruka.com are subject to availability.

We make every effort to display product colors, fabrics, and details accurately. However, actual colors may vary slightly depending on screen settings and photography.

Since many of our products are handcrafted, minor variations in stitching, fabric placement, embroidery, finishing, or dimensions may occur and should not be considered defects.

Pricing

All prices displayed on the website are in Indian Rupees (INR).

Shruka reserves the right to modify product prices without prior notice.

In case of any pricing error, we reserve the right to cancel the order and issue a full refund if payment has already been made.

Orders

Once an order is placed, you will receive an order confirmation through Email, SMS, or WhatsApp.

Shruka reserves the right to cancel or refuse any order due to:

• Product unavailability
• Pricing errors
• Incorrect customer information
• Suspicious or fraudulent transactions

Shipping & Delivery

Orders are generally delivered within 7–10 business days from order confirmation unless otherwise stated.

Delivery timelines may vary depending on your location and courier service availability.

Shruka shall not be held responsible for delays caused by:

• Courier companies
• Natural disasters
• Government restrictions
• Unforeseen circumstances beyond our control

Exchange & Replacement Policy

Shruka does not offer returns for products once delivered.

We only provide exchange or replacement in the following cases:

• Wrong product delivered
• Damaged product received

To request an exchange or replacement:

• Contact us within 48 hours of delivery.
• Share a clear unboxing video along with your order details.
• The product must be unused and in its original condition.

Requests submitted without a valid unboxing video may not be accepted.

Intellectual Property

All content available on Shruka.com including:

• Product images
• Logos
• Graphics
• Product designs
• Text content
• Branding materials

is the exclusive property of SHRUKA.

Unauthorized copying, reproduction, distribution, modification, or commercial use is strictly prohibited.

User Conduct

By using this website, you agree not to:

• Use the website for unlawful purposes
• Submit false information
• Attempt unauthorized access to our systems
• Copy or misuse website content

Violation of these terms may result in restriction or termination of access.

Upcoming Collections & Design Previews

Shruka may display previews, concepts, prototypes, and upcoming product designs for showcase purposes.

These designs are subject to:

• Design updates
• Material changes
• Launch schedule modifications
• Availability decisions

Display of upcoming products does not guarantee future availability.

Limitation of Liability

Shruka shall not be liable for any indirect, incidental, consequential, or special damages resulting from the use of our website or products.

Our maximum liability shall be limited to the purchase amount of the product ordered.

Privacy

Customer information is collected for order processing, delivery, customer support, marketing communications, promotional offers, and service-related updates.

By using our website, you consent to receiving promotional emails, SMS, WhatsApp messages, product launches, special offers, and marketing communications from SHRUKA.

We do not sell customer data to third parties. Information may only be shared with trusted logistics, payment, and service partners required to fulfill your order.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Himachal Pradesh, India.

Acknowledgement

By using this website, you acknowledge that you have read, understood, and agreed to our Terms & Conditions, Privacy Policy, Shipping Policy, and Exchange Policy.